Returns & Refunds
The short version
Maisy works over weeks, not nights, so we give you the weeks. Try it, watch your nights, and if it isn't for you, tell us and we'll refund you. You keep the bottle. No return label, no forms, no arguing.
The 60-night guarantee
Every order of two or more jars, and every subscription, comes with our 60-night money-back guarantee. If your nights aren't better by night 60, email hello@trymaisy.com within 60 days of the day your order was delivered. Include your order number and, if you're willing, one line on what happened — we ask only because it helps us make Maisy better for the next woman.
We'll refund the full price you paid for your jars to your original payment method. You don't send anything back.
Single-jar orders
One jar is a 30-night supply, so it carries the same promise on a 30-day window from delivery. Same process: email us, keep the bottle, get your money back.
A few fair-play rules
The guarantee is meant to let you try Maisy properly, once, without risking your money. So:
- It's one guarantee refund per customer. If you come back later and try again, that second order is a purchase, not a second trial.
- The window starts on the delivery date shown in your shipping confirmation, not the order date.
- It covers the price of the jars. Original shipping charges are refunded when an order arrived damaged or incorrect (see below).
- Discounts and bundle pricing don't change anything: we refund what you actually paid.
Subscriptions
Cancel any time from your account page or by emailing us — before your next shipment processes and you won't be charged for it. Your first subscription shipment is covered by the 60-night guarantee above. Later shipments can be returned unopened within 30 days of delivery for a refund (return shipping is on you for those).
Damaged, incorrect, or missing items
If a jar arrives damaged, the wrong item shows up, or something's missing, email hello@trymaisy.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund the order in full, including shipping — whichever you'd rather.
Unopened extras
Ordered three jars and only want to keep one? Unopened jars in their original, sealed packaging can be returned within 60 days of delivery for a refund of that jar's price. Email us first and we'll give you the return address; the cost of shipping non-defective items back is the customer's responsibility.
Refund timing
We approve most refunds within one business day of your email. Once approved, the money goes back to your original payment method and usually shows up within 5–10 business days, depending on your bank or card issuer. If it's been longer than that, reply to your refund confirmation and we'll chase it.
One request
If something's wrong, email us before calling your bank. A chargeback takes weeks and costs everyone; an email to us gets you refunded in a day. We'd rather hear from you.
Contact
hello@trymaisy.com — a person reads every message, and we reply within one business day. Not sure whether something qualifies? Just ask. We'd rather talk it through than make you guess.
Last updated September 16, 2026.